Refund and Return Policy Last updated: 23/6/2024
- Return Period We offer a 30-day return policy for most items. This means you have 30 days from the date of delivery to request a return.
- Eligibility for Returns To be eligible for a return, your item must be:
- In the same condition as you received it
- Unworn or unused
- With original tags attached
- In its original packaging
- Accompanied by the receipt or proof of purchase
- Non-Returnable Items We do not offer refunds for products that have been used. Refunds only apply to products that are still sealed and untouched or unused.
- Return Process To initiate a return: a) Contact us at 601116304743 with your order number and return request. b) We’ll provide you with return instructions and a return shipping label if applicable. c) Send the item to: No.19-A, Jalan Keluli AP7/AP Pusat Perniagaan Bukit Raja Seksyen 7 40000 Shah Alam, Selangor Malaysia
Items sent back without prior authorization may not be accepted.
- Damages and Issues Please inspect your order upon reception and contact us immediately at 601116304743 if the item is defective, damaged, or incorrect. We will evaluate the issue and work to make it right.
- Exchanges We do not process direct exchanges. If you need a different item, please return the original purchase and place a new order for the desired item.
- Refunds After receiving and inspecting the returned item, we will notify you about the status of your refund.
- If approved, your refund will be processed to the original payment method within 10 business days.
- Please note that it may take additional time for your bank or credit card company to process and post the refund.
- If you haven’t received your refund after 15 business days from our approval, please contact us at 601116304743.
- Return Shipping Costs Customers are responsible for return shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item).
- Data Protection and Privacy We process personal data related to returns and refunds in accordance with our Privacy Policy and applicable data protection laws. We only use this information to process your return or refund and to comply with legal obligations.
- Contact Us If you have any questions about our Return and Refund Policy, please contact us at: Phone: 601116304743 Address: No.19-A, Jalan Keluli AP7/AP, Pusat Perniagaan Bukit Raja Seksyen 7, 40000 Shah Alam, Selangor, Malaysia