Privacy Policy

Last updated: 23/6/2024

This Privacy Policy describes how tuanhutan.com (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from tuanhutan.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). This policy complies with requirements set by Shopify, Google Merchant Center, and Google Ads.

  1. Information We Collect

We collect personal information that you provide directly, information collected automatically, and information from third parties.

1.1 Information You Provide Directly:

  • Contact details: name, address, phone number, email
  • Order information: billing address, shipping address, payment details, email address, phone number
  • Account information: username, password, security questions
  • Shopping information: viewed items, cart contents, wishlist
  • Customer support communications

1.2 Information Collected Automatically:

  • Usage Data: how you access and use our Site and account
  • Device and browser information
  • Network connection details and IP address
  • Cookies and similar technologies (see our Cookie Policy for more details)

1.3 Information from Third Parties:

  • Payment processors
  • Shopify (our e-commerce platform)
  • Google services (Analytics, Ads, Merchant Center)
  1. How We Use Your Information

We use your information for the following purposes:

  • Processing and fulfilling orders
  • Managing your account
  • Providing customer support
  • Sending transactional emails
  • Marketing and advertising (with your consent where required)
  • Improving our Services
  • Preventing fraud and ensuring security
  • Complying with legal obligations
  1. Sharing Your Information

We may share your information with:

  • Shopify (our e-commerce platform provider)
  • Payment processors
  • Shipping and logistics providers
  • Marketing and advertising partners, including Google Ads
  • Legal authorities when required by law
  • Business partners and affiliates
  1. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access or delete your personal information
  • Correct inaccurate information
  • Receive a copy of your information
  • Opt-out of certain data processing activities
  • Withdraw consent for certain processing activities

To exercise these rights, contact us at 601116304743.

  1. Data Retention

We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically, we retain order information for at least 30 days to facilitate our return policy.

  1. Security

We implement reasonable security measures to protect your information. However, no method of transmission over the Internet is 100% secure.

  1. International Transfers

We may transfer your information to countries other than your own. For EU/UK residents, we use appropriate safeguards for international transfers.

  1. Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on the Site and update the “Last updated” date.

  1. Third-Party Services

Our Site uses third-party services including:

  • Shopify for e-commerce functionality
  • Google Analytics for website analytics
  • Google Ads for advertising
  • Google Merchant Center for product listings

These services may collect and process your information according to their own privacy policies.

  1. Cookie Policy

We use cookies and similar technologies. For more information, please see our separate Cookie Policy.

  1. Google Ads and Remarketing

We use Google Ads and may use remarketing features. This means you may see our ads on other websites you visit. You can opt-out of Google’s use of cookies by visiting Google’s Ads Settings.

  1. Compliance with Google Merchant Center

We comply with Google Merchant Center’s policies, including accurate product information and a clear return/refund policy. Our return address is: No.19-A, Jalan Keluli AP7/AP, Pusat Perniagaan Bukit Raja Seksyen 7, 40000 Shah Alam, Selangor, Malaysia.

  1. EU Specific Provisions

For EU customers, we comply with GDPR requirements. This includes the 14-day cooling-off period for returns as required by EU consumer protection laws.

  1. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Phone: 601116304743 Address: No.19-A, Jalan Keluli AP7/AP, Pusat Perniagaan Bukit Raja Seksyen 7, 40000 Shah Alam, Selangor, Malaysia

By using our Services, you agree to the terms of this Privacy Policy.